Professional Services
Eclipse provides superior levels of professional services through a team of accredited consultants, project managers and technical specialists.
We recognise the importance of building relationships as this enables our support and consultancy teams to develop a better understanding of our clients business, which then adds value when resolving support problems.
The Directors at Eclipse review our teams performance on an ongoing basis to ensure that our own KPI's (Key Performance Indicators) are met, and that all processes are operating efficiently in order to maintain our high level of service.
Professional Services cover;
Tailored user training programs
Software Upgrades
Call Logging System
On-line Knowledgebase
FTP site for access to service packs
Formal support escalation procedures
Performance driven service level statements
Remote support via GoToAssist, Terminal Services or Citrix
A theme that underlines our activities is a constant awareness of the need to offer excellent value for money to our clients. The result is a continually developing set of products and services, thus allowing our clients to enhance and grow their investment.