Support

The Eclipse Lifecycle Services Framework is a scalable framework that can be tailored to fit any project. The sixth phase is the Support Phase. For us the Support Phase is in many ways the most critical factor to the success of any project. The on going efficacy of any implementation is measured by its performance over time and the right support for the long-term is vital.

Key Deliverables

Our Helpdesk and Software Enhancement Services department has a mandate to deliver real customer service. The Eclipse Helpdesk is not about 'Call Centre' mentality, but is about real people helping real clients such as you with real business issues. It is about speedy, efficient resolutions to technical and business related issues - thereby increasing efficiency for your business and ensuring the smooth running of your operation.

Deliverables from the Support Phase may include the following stages:

• Problem resolution regarding supported applications and related infrastructure
• Knowledge transfer
• SLA's which support your business not hinder – we set ourselves stringent targets but will always take your needs into account
• Access to minor and major software release and updates
• When in doubt call us – we're here to help
  
  

Benefits

• Access to deep product understanding. Our team is keen to share their knowledge and expertise to enhance your product experience.
• A friendly, efficient support team. We are genuinely interested in understanding your business and its processes.
• Resolution to the Satisfaction. Whilst speed to resolution is important to us, finding the correct solution is crucial. You therefore decide when a case is closed to your satisfaction.
• Emergency Contacts Out of Hours. If you need us we're there.
  
  

Next Steps

To learn more about our approach to delivering effective solutions please call us on +44 (0)203 058 1000 or alternatively you can email This e-mail address is being protected from spambots. You need JavaScript enabled to view it