Eclipse Group Privacy Policy

PRIVACY POLICY

1. Introduction

Eclipse Group is a trading name of Eclipse Computing Ltd. We are committed to safeguarding your privacy.

This Privacy Policy describes the ways in which we collect, use, and safeguard your personal information, and outlines your rights in relation to the information we hold about you. This statement complies with the General Data Protection Regulation (GDPR).

This Privacy Policy is reviewed regularly and updated as necessary to reflect changes in legislation, technology, or our operational processes. All stored information is subject to the terms of our most recent Privacy Policy.

2. How We Collect Your Personal Data

We collect your information when you complete one of our website forms, including, but not limited to your name, email address, telephone number, and company. Information about website usage is gathered through the use of cookies.

We process limited personal information for certain legitimate business purposes, which includes some or all of the following:

• Personal Identification Information: Name, email address, phone number, job title, and company name.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
  
  

Your personal data will be processed only to the extent that our legitimate interests do not override your fundamental rights.

Whenever we process data for these purposes, we will strive to respect your Personal Data rights and take them into full consideration. You can object to this processing by contacting us here.

3. How We Process Your Information

We collect information about you to better understand your interests and to reach out regarding services we understand may be relevant to you. We collect and process only the minimum amount of data necessary to deliver relevant information and personalised communications.

We may also use the information we collect from you to fulfill contractual obligations or to inform you about updates to our services.

We may use the information collected from our website to personalise your future visits, improve your experience, and enhance the overall quality of our website.

We use the information we collect in the following ways:

• Service provision: to deliver our services effectively, including providing customer support and ensuring the quality of our solutions.
• Website improvement: to analyse user interactions on our site to improve the overall user experience.
• Marketing purposes: to provide you with information about our solutions, services, and promotions.
• Legal purposes: to ensure compliance with any applicable laws and regulations.
• Service enhancement: where processing enables us to enhance, customise, or otherwise improve our services and communications for the benefit of our clients.
• Responding to requests: to respond to your requests, process event registrations, and share marketing materials.
• Preventing fraud: to identify and prevent fraud.
• Security: to enhance the security of our network and information systems.
• Interaction: to better understand how people interact with our website and communications.
  
  

4. Marketing

We would like to keep you informed about our services that may be of interest. You can unsubscribe from marketing communications at any time. We strive to tailor our messages to you, offering a more personalised experience through relevant events and material.

If you no longer want to be contacted for marketing purposes, please click here.

5. Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and               is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the                     server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and                  will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other                   hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store                  about you may be linked to the information stored in and obtained from cookies.

6. How We Use Cookies

We use cookies on our website to deliver superior functionality and enhance your website experience. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

7. Cookies Used By Our Service Providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

8. Managing Cookies

              a. https://support.google.com/chrome/answer/95647?hl=en (Chrome);

              b. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

9. Your Consent

You can accept or reject cookie consent when you first visit our website. We won't track your information when you visit our site. But in order to comply with your preferences, we have to use just one tiny cookie so that you are not asked to make this choice again.

10. Sharing Your Information

We will not share your data with third parties, except in certain situations. These include: if we are required to provide personal data to a potential buyer or seller in connection with a business sale or acquisition; if we must comply with a legal obligation; or to protect the rights, property, or safety of Eclipse Group. For example, we may share information with other companies to prevent fraud or manage credit risk.

We may obtain information about you from third parties we collaborate with, including subcontractors, analytics providers, and credit reference agencies.

11. Security of Your Information

We have put in place robust security measures to protect your personal data from accidental loss, misuse, unauthorised access, alteration, or disclosure. Access to your personal data is restricted to employees, agents, contractors, and other third parties who require it to perform their business responsibilities.

12. Your Data Protection Rights

Under GDPR, you have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Request the deletion of your personal data.
• Limit or object to the processing of your data.
• Request that your data be transferred to another organisation.
• Withdraw your consent for data processing at any time.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at: Pine Grove Enterprise Centre, Pine Grove, Crowborough, East Sussex, TN6 1DH.

We strive to keep your personal information accurate and current. You can request that we correct or delete any information you believe is incorrect.

13. Use of Our Website

Unless stated otherwise, all content on this website is owned by Eclipse Group. Any use of our content should clearly acknowledge our ownership. Unauthorised use of copyrighted material may result in revocation of access privileges.

The information provided on our website is intended for general purposes only and should not be considered advice. We are not liable for any direct, indirect, or consequential losses resulting from your use of this website. Additionally, we disclaim all warranties—whether express or implied—and any other terms that may apply to the use of this website or its content.

14. External Websites

Our website may include links to external sites; this privacy policy applies solely to this website.

15. Our Details

This website is owned and operated by Eclipse Computing Ltd.

We are registered in England and Wales under registration number 2093269, and our registered office is at The Lodge,                      Chelwood Vachery, Millbrook Hill, Nutley, East Sussex, TN22 3HR.

Our principal place of business is at Pine Grove Enterprise Centre, Pine Grove, Crowborough, East Sussex, TN6 1DH.

You can contact us:

              a. by post, to the postal address given above;

              b. using our website contact form;

              c. by telephone, on the contact number published on our website: +44 (0)203866 8800; or

              d. by email, using the email address published on our website: enquiries@eclgrp.com

Thank you for visiting our website and for your interest in Eclipse Group.

v1.0. Last Reviewed: October 2025. Next Review Date: October 2026.